🧺 My order is incomplete
No worries! 😊
We work with several warehouses and manufacturers, so it is possible that your order may arrive in several separate packages .
- Our average delivery time is 5 to 7 working days .
- Some parcels may take a little longer , especially international ones.
📦 Not received after 35 business days?
We will give you a full refund, and you can keep the item if it arrives afterwards.
👉 Contact us at contact@familylk.com
✏️ Can I cancel or modify my order?
We process orders very quickly , usually within 12 hours .
You therefore have 12 hours after purchase to send us a request for modification or cancellation.
⏳ After this period, the items are already being shipped and we will no longer be able to modify the order .
📧 Contact: contact@familylk.com
💔 Is the item received broken or defective?
We are sorry for this inconvenience 😔
Despite our quality controls and reliable partners, this can happen.
To resolve this quickly, please email us:
- Your order number
- A clear description of the problem
- A photo or video of the product in question
📨 Send to: contact@familylk.com
We will reimburse you in the form of a voucher , or by another means if you prefer .
✅ No return is necessary.
💳 What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
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American Express
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Debit cards
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PayPal
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French and international bank cards
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### 🌍 International Clients – Bank Fees
We do not charge any tax from our shop.
However, some fees may be added by your bank or country at the time of payment.
Tip: Use fee-free payment methods (Revolut, Wise, etc.)
🔐 Is my information secure?
Yes, the security of your data is a priority 🔒
We use the SSL (Secure Socket Layer) protocol to encrypt your data during payment.
Your information is protected by AES-256 encryption and we comply with PCI-DSS standards , recognized in the e-commerce industry.
